Gullabs Credits FAQ

Credits are the universal currency you use to create videos and access features in Gullabs. Instead of tracking complex per-feature costs, credits give you a simple, predictable way to pay for what you generate.

The number of credits you receive each month depends on your subscription tier. Here's a quick overview:

Tip: You can always check your current credit balance and usage history from the subscription page

It depends on the type of credits.

• Monthly plan credits: Your credits expire in 60 days, so they roll over for one additional month
• Yearly plan credits: You'll receive the full year's worth of credits immediately upon purchase, and they will expire after 12 months
• Bonus or promotional credits: May have their own expiration terms, which will be clearly stated when you receive them.
• If you cancel your subscription, any remaining credits will expire at their original expiration date, even if that is after your billing cycle ends.

Yes. Your credits work across all Gullabs features. Note that the one-time signup credits you receive are for new accounts only.

Credits are charged based on video duration, measured in 10-second increments. You'll always see the cost before any credits are deducted.

There are several ways to add credits to your account:

• Upgrade your plan. Moving to a higher tier gives you more monthly credits.
• Purchase credit packs. Buy additional packs anytime through your subscription page
• Claim free credits. Use free credit links when available.

You won't lose credits. When you confirm a project, the required credits are temporarily frozen. If the generation fails or you abort it, those credits are automatically returned to your balance; no action is needed on your part.

All legacy video quotas have been converted into credits. The conversion rate is 1 video quota (1-minute video) = 100 credits.

Reach out through our contact page or share feedback through the in-app survey.